Contact Genshi

We're here to help with your quantum-resistant hardware wallet and security needs

Headquarters

Genshi Security GmbH
Maximilianstraße 45
80538 München, Germany

Phone Support

+49 89 54321987
Monday - Friday
8:00 AM - 7:00 PM CET

Email Support

[email protected]
24/7 Response
Average reply: 1 hour

Regulatory Information

BaFin Registration ID: 11789432
VAT ID: DE987654321
Commercial Register: HRB 87654

Send us a Message

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Security Notice

Genshi will never ask for your recovery phrase, private keys, or biometric data via email or phone. If someone claiming to be from Genshi requests this information, it is a scam. Please report such incidents to [email protected] immediately.

Technical Support Hours

Phone Support: Monday - Friday, 8:00 AM - 7:00 PM CET
Email Support: 24/7 with 1-hour average response time
Emergency Security Issues: 24/7 priority support
Quantum Threat Alerts: Real-time notifications

Warranty & Returns

All Genshi hardware wallets come with a 3-year manufacturer warranty covering quantum-resistant components. For warranty claims or return requests, please include your order number and detailed description.